Be Not Deceived
By Vincenzo M. Landino[Global Social Agency Strategist at Market Edge | Startup Consultant | Entrepreneur]
I am well convinced that after all these years with them, generating so much fund for them as I have done, they would have the least human instinct to put themselves in my shoes and send me my meager earnings, no matter what anyone might have experienced with them now or in the past time period.Reference number: LTK12182028119575X Please use this ticket number in any correspondence with us. Do not press "reply" to this email address -- we will not receive your response. Please send us a message by Clicking on the following link: Send Us a MessageThis was my first response I got from send earnings after my follow up with the representative. As can be seen from the above response, InboxDollars was mentioned, which I have highlighted and some link was mentioned which was supposed to be included but none provided. In sooth, I have checked my account I created with inbox dollars and that account was terminated for lack of activity. That was pretty much understood but the case for which reason I was furious in contacting them, none was provided and telling me that after years of taking survey, my account has to be terminated a day after I reached a stage to request payment. That was fishy for me so I once again contacted customer service and I talked with one of their representative by name David. I mention his name here because I don't want anyone thinking I frame this whole thing up, like I would have used my time judiciously (smiles).
Dear Valued Member,
As is stated in our Terms of Membership , it is a violation to list any country in your Member Profile besides the country that you are living in and visiting InboxDollars from. We have found that this account has falsely listed the United States as its country and completed United States-only opportunities, while consistently visiting InboxDollars from outside the United States. As such, this account has been removed.
In case this email does not fully answer your question, or you would like to contact us for any reason, DO NOT reply to this email address -- we will not receive your response. Please send us a message by Clicking on the following link: Send Us a Message
Sincerely,
Member Services Representative
Please wait for a site operator to respond.
You are now chatting with 'David'
Your Issue ID for this chat is LTK12182028265323X
David: Welcome to our live chat service. Please make sure you have added the email addresssupportcenter@cotterweb.net to your email address book and safe list while I read your query/question
David: Hi there
smogllb@gmail.com: Hello David thank you for connecting with me
David: Please let me know your exact concern
David: You're most welcome.
smogllb@gmail.com: I need some issues addressed and I hope you would be of great help
David: Sure,lease let me know your questions
David: Please*
smogllb@gmail.com: You see last week i just reached the gold member status and was planning on requesting payment only to know the next day that my earnings were cleared and account terminated
smogllb@gmail.com: I tried contacting your support system and I was told to hold on for 24 to 48 hours
David: May I have the tt# of that conversation?
smogllb@gmail.com: Reference number: LTK12182028119575X Please use this ticket number in any correspondence with us. Do not press "reply" to this email address -- we will not receive your response. Please send us a message by Clicking on the following link: Send Us a Message Dear Valued Member, As is stated in our Terms of Membership , it is a violation to list any country in your Member Profile besides the country that you are living in and visiting InboxDollars from. We have found that this account has falsely listed the United States as its country and completed United States-only opportunities, while consistently visiting InboxDollars from outside the United States. As such, this account has been removed. In case this email does not fully answer your question, or you would like to contact us for any reason, DO NOT reply to this email address -- we will not receive your response. Please send us a message by Clicking on the following link: Send Us a Message Sincerely, Member Services RepresentativeDavid: Thanks
David: One moment please...
smogllb@gmail.com: Now please take a closer look at that email and tell me where is the link that I am supposed to click in case i need further help
David: Yes,you are correct.I am very sorry for the inconvenience .Please let me know what message do you wish to reply with?
smogllb@gmail.com: sorry is all you have to tell me like when that message was sent a link was not supposed to be included?
smogllb@gmail.com: You just to tell me why after all the years i am signed up for this survey thing, you would have to wait until it was time for my payment then issues arise?
David: The link should have been included in that email.It may be due to some errors it was did not get sent.
David: I can pass this issue to our resolution team again
David: Please be informed that accounts are terminated for violating our membership terms.
smogllb@gmail.com: So we going to be doing for all eternity until I got tired and let go of the 27 dollars i guess?
smogllb@gmail.com: My concern is still why I was not informed of any violation up until when it was time for my payment?
David: Any account ,that violates our terms are terminated as soon as we notice it.
smogllb@gmail.com: For your information i would have this blogged if my payment is not given. I don't care what any of you may think or say but I have a very good audience to know about this whole truth. You can see I have all this documented. I am telling you just so you let your employers know.smogllb@gmail.com: AS SOON AS you noticed it and mine has to wait till payment was due, right?
David: I will transfer this to my Supervisor. This is handled through our Second Line Resolution. You will receive a response within 1 business day.
David: Please make sure you have added supportcenter@cotterweb.net to your address book.
smogllb@gmail.com: I have been hearing that every since i started this so you do your job and I will handle mine from here. thank you for making my time with you count.
smogllb@gmail.com: Have a blessed day and watch me blog it all out.
David: I understand you are frustrated, however, I am not authorized to assist further on this topic. I have escalated this issue to my Supervisor. Please allow 1 business day to receive a response.
smogllb@gmail.com: Have a great day.
David: Thank you for your patience!
David: You too
David: Thank you for chatting with me. We welcome your feedback: please make sure the email addresssupportcenter@cotterweb.net is in your safe list, thenclick here to complete our Exit Survey
Yes that was a lot to read but for the sake of posting a genuine case I need to paste it as is. Usually a response from the Resolution Center takes days to get to me and after talking with David however, I got email from the send earnings a couple of hours later with this response:Chat session has been terminated by the site operator.
Reference number: LTK12182028265323X Please use this ticket number in any correspondence with us. Do not press "reply" to this email address -- we will not receive your response. Please send us a message by Clicking on the following link: Send Us a MessageDear Valued Member,
You are receiving this ticket response in regards to your Chat with us on November 7.To answer your question, to respond to this or any ticket we send you, click on theSend Us a Message link found in that ticket. To respond to this ticket, you can click on the link right here: Send Us a MessageIn regards to your inquiry about this account, research has shown this account has been in violation of our Terms of Membership for the full duration of its existence. If you wanted to address this violation earlier in your Membership, you have been more than welcome to contact us. However, since you did not contact us to address or resolve this continuing violation, it was addressed at the time it came to our attention, which was on November 1, 2013. At that time, as was warned in our Terms of Membership, this account was removed.
In case this email does not fully answer your question, or you would like to contact us for any reason, DO NOT reply to this email address -- we will not receive your response. Please send us a message by Clicking on the following link: Send Us a MessageSincerely,
Member Services Representative